Refund policy
Doecraft Return & Refund Policy
At Doecraft, we take pride in delivering high-quality products. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully.
1. Returns
-
You can request a return within 14 days of receiving your order.
-
To be eligible for a return, your item must be:
-
Unworn, unused, and in the original condition.
-
In the original packaging with all tags intact.
-
-
Items that cannot be returned:
-
Customized or personalized products.
-
Sale or clearance items (if explicitly marked as non-returnable).
-
2. Return Process
-
Contact our Customer Support Number with your order number and reason for return.
-
Our team will verify your request and provide instructions for returning the product.
-
Ship the product back using a reliable courier. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
-
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed to your original payment method within 7–10 business days.
-
Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
-
Currently, we do not offer direct exchanges. You may return the item and place a new order for the desired product.
5. Damaged or Defective Items
-
If you receive a defective or damaged product, please notify us within 48 hours of delivery.
-
We will arrange for a replacement or full refund at no additional cost to you.
We are committed to making your shopping experience smooth and worry-free. Thank you for choosing Doecraft.